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Swapping sessions and getting refunds
Just to clarify for everyone - I think the best way of opening and swapping sessions if last minute (i.e. when you can't go through the office to ask them to re-open the space) is to 'advertise' here. If someone comments on your thread and says "I'll take your slot" they need to go along and pay in cash and ask the instructor to note "I'm taking Billy's slot so he can get a refund". As long as your swapper has gone along and paid there won't be any problem giving you a refund.
If you know you can't go and there is time for one of us in the office to read your email and action it please just send a message - by email - to say that you want us to re-open the session. e.g. "my great aunt Maud's varicose veins are playing up - can you re-open my slot?" If we re-open it and it sells then we can deffo refund.
In both cases you'll probably need to email in the next day and say, I think you re-sold my space because Billy paid in cash.. or "I could see that my space wasn't still for sale at 7pm - can I have my money back?"
We can't do an instant service because most of us (Anna, Martha and Heidi) only work set hours and we usually finish at 5pm.
We're trying our best to get this new system working as well as possible so we can open more sessions again and get more club members shooting. It will take a couple of weeks to settle down though - especially the changeover sessions where if you'd booked before the new system you're now marked as 'paid' which basically means 'booked' - doh. We'll still be asking you for a tenner if we haven't got a receipt through the new system.. but this will all be straightened out after the changeover period.
27th Feb 2014 4:38